Introducing

Crystal

Contact Information

Crystal

Senior Business Analyst / Project Manager - Deposit Services

Crystal has over 25 years as an experienced professional with comprehensive analytical, strategic planning, and complex critical thinking skills needed to identify, develop, and implement new or improved business processes, devise policies and plans to assist staff development, and ensure organizational objectives. She is known for being situationally aware and thoughtful while recognizing organizational needs and successfully developing and executing plans.

Organizational Development
Process & Project Management
Strategic Planning & Execution
Visionary Leader
Emotional Intelligence
Workflow & Process Analysis
Continuous Process Improvement
Change Management
Policy & Procedure Analysis
Complex Problem Resolution
Cross-functional Collaboration

Digital Banking Transformation and Integration with Fiserv, DNA
Online and Mobile Banking
Payments (BillPay, Zelle, PopMoney, Positive Pay, ACH Origination, Domestic Wires, Debit Card)
Creating manual Test Scripts for banking product/service implementations
Training and Development (Pre/Post Implementation)
Deposit Operations
Customer Service/Call Center Operations and Systems
Creating and Managing Policies and Procedures.