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Contact SCG
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Introducing

Johanna

Contact Information

Johanna

QA Tester
Contact Johanna

I am an experienced senior-level professional passionate about delivering exceptional customer service to internal and external clients. I believe in fostering meaningful relationships and collaboration, which build strong organizations. My expertise spans customer relationship management (CRM), project management, training & delivery, and documentation, particularly within the banking, fintech, and software industries.

Core Competencies
  • Project Management
  • Training and Development
  • Product Management
  • Process Improvement
  • Strategic Planning
  • Vendor Relations
  • Testing/QA
  • Change Management
  • Reporting
  • Strategic Planning
  • Customer Support and Success
  • Stakeholder Collaboration
Industry Experience
  • Customer Service
  • Financial Technology (FinTech)
  • Banking, Digital Banking
  • Software Development
  • Training, Learning, and Development
  • Training Documentation
  • Call Center Management
  • UI/UX Design and Management
  • Knowledge Management
  • Sales Process and Management
  • Customer Support and Success
  • Agile Methodologies
  • Customer Relationship Management (CRM)
Select Experience
Learning and Development Specialist:
  • She owned the LMS and authoring tools to develop interactive content supporting organizational goals.
  • Developed and maintained training documentation, ensuring it was current and relevant.
Training Director/VP Product Management:
  • Led UI/UX updates and oversaw customer support and data integration projects.
Training/Documentation Manager:
  • She managed a training/documentation team, conducting training courses for customers and employees.
  • Experienced with Q2 Digital Banking (Back Office, Front-End-Retail and Commercial).
  • Designed and developed computer-based training curricula and ensured training courses addressed all customer levels.
Corporate Training/Asst. Branch Manager/Branch Manager/Savings Trainer:
  • Johanna played a crucial role in training during the merger with Wachovia, supporting branch employees across multiple states.
Training Director/VP Product Management:
  • She managed customer support systems and spearheaded product framework remodel projects.
Customer Service Roles:
  • Developed and maintained strong customer relationships, focusing on customer support, success, and CRM.
  • Johanna excelled in roles requiring the management of customer relationships, process improvements, and stakeholder collaboration.
Software Proficiency:
  • Microsoft Suite, Salesforce, HubSpot, Asana, Zendesk, WordPress, Articulate 360

All SCG consultants have over 15 years of banking experience as well as many years of Signature solution experience.

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