Debie

Client Relationship Management: Builds and maintains strong relationships with clients and third-party vendors by discovering and analyzing client needs, providing and recommending solutions, and guiding the process with internal key stakeholders to achieve clients’ goals and objectives.

Software Development: She has managed complex client projects, employing industry best practices to execute client strategies and project tactics to mitigate risk and ensure success. Top skills include project management, team leadership, UI and back-office design, and implementation across geographically dispersed teams.

As a team leader and mentor, facilitated knowledge transfer, fostering unity and excellence in performance. Gathered requirements through stakeholder interviews and thorough observation of business procedures, engaging with clients, stakeholders, and internal teams.

Involvement in system documentation to facilitate the seamless adoption of new technologies. Through system analysis, we identified opportunities for enhancement, driving efficiency and productivity. Throughout the project lifecycle, I provided steadfast support to clients, troubleshooting issues and maintaining quality control standards.

Software Implementations: Managed the Operations and Deposit processes of complex conversions, guiding projects from initiation to successful completion with a detailed approach to client portfolio evaluation, conducting thorough gap analyses to ensure continuity orenhancement of functionality from their prior systems.

She collaborated closely with clients in preparing tailored Business Requirements for custom solutions, providing invaluable support for conversion tasks, including third-party interfaces. She prioritized client empowerment on product functionality and technical support. Expertise extends to all deposit, operations, batch processing, and third-party interface functions. Regular collaboration with internal stakeholders and third-party technical teams expedites resolutions for clients.